Frequently Asked Questions:

1. Where do you ship from?

Most Items are shipped from Houston Texas. About 30% might be shipped from affiliated dropshippers in FL, WA, IL, OH, ...

2. Destination address different from credit card address:

Due to security issues, we prefer shipping to credit card addresses only. In a few exceptional cases, buyers should contact us to receive pre-approval for different-than-credit card destination. Especially if the value is high and fast shipment.

3. Do I pay sale tax?

Yes if you live in Texas. Non-Texan residents will not be taxed.

4. How soon can you ship?

Most toys and gifts can be shipped in 48 hours. PDAs might take a bit longer (4-7 days). Laptops 5-9 days. Special ordered items: 7-14 days.

4. How do I order a product from you?

If there is no ORDER button on the Item page, that means low inventory or out-of-stock. Please phone to verify. Most items on main page (Special) are in stock and can be shipped right away.

6. Can I order via phone?

Absolutely.

7. What kind of payment do you accept?

We take VISA, MASTER, American Express, Paypal (contact us first), Western Union, Bank wire Transfer. Due to our policy We do not take Discovery card. Foreign buyers cannot pay via credit cards.

8. Any Warranty?

Our Warranty is min 90 days parts labor on most products. We stand behind our products. Opened box seasonal items may only be shipped to manufacturer for warranty support.

9. What about return policy?

Please read Warranty and Return Policy below.

10. Wrong Items or damages/loss during shipment?

All mishaps must be reported to us within 48 hours. Beyond that we will study case by case before issuing RMA#.

11. How long have you been in business?

We have been in business since 1986. Our online store exists under Novatexas.com since 1995.

12. Do you take overseas orders?

Absolutely - payment must not be by credit cards.

13. Do you take reseller or dropshipping purchases?

Yes. With approval.

14. Do you take PO orders?

With approval only. We accept large P.O. by most Government or Educational Institutions.

15. Do you take C.O.D.?

With approval only.

16. How do we get approval for PO or COD payment?

We need your brief business profile plus 3 bank references and 5 business references faxed over to our fax - allow 7-14 days for receiving feedback from these references.

17. Do you allow local pick up?

For handicapped customers and exceptional cases only.

18. Do you take a very large order which must ship overnight?

We generally are reluctant to take an overnight order of multiple expensive items, due to security reasons. If you lost your laptop and need immediate replacement please call us first. Otherwise please print out and fax the Authorization Form.